jitabet ace Privacy Policy – Your Information Is Protected

1. Introduction and Scope

This privacy policy applies to all users of the jitabet ace platform's services. When you visit our website, register an account, or use any of our services, you are considered to have accepted the terms of this policy.

jitabet ace believes that protecting the privacy of users' personal information is a fundamental responsibility. We apply the highest technical and administrative measures to keep your information secure. This policy works alongside our Terms and Conditions and both documents should be read together.

This policy may change at any time. For significant changes, we will publish a notice on the website and, where applicable, notify you at your registered email address. The date of the most recent revision will be noted at the bottom of each version.

Last Updated: This privacy policy is reviewed regularly. Continued use of the platform is considered acceptance of the latest version.

2. What Information Is Collected

jitabet ace collects various types of information to provide its services. This information falls into two main categories — what you provide directly, and what is collected automatically through your use of the service.

2.1 Information You Provide Directly

When registering an account or using our services, you provide the following information:

Full name and date of birth (for age verification — the service is for users aged 21 and above)
Mobile number and email address
Password and security-related information
Payment information such as your bKash, Nagad, or Rocket mobile number
Identity verification document details (where applicable)

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

Device type, operating system, and browser version
IP address and connection type
Cookie and session data
Your activity on the site — which pages you visited and how long you stayed
Game activity, betting history, and transaction records

3. Purpose of Using Your Information

jitabet ace uses your information only for specific and legitimate purposes. No information is used for unrelated or unauthorised purposes.

To create, manage, and secure accounts — so that only authorised users can access them.
To process deposits and withdrawals — your information is essential to complete transactions via bKash, Nagad, and Rocket.
To apply eligible bonuses and promotional offers — such as correctly applying welcome bonuses and VIP cashback benefits.
To provide 24/7 customer support — your account information is needed to assist you via live chat and email.
To prevent fraud and protect accounts — to detect suspicious activity and maintain the integrity of each account.
For responsible gaming monitoring — to analyse playing patterns and take supportive action where needed.
To improve the platform — to review user experience and enhance service quality.

4. Cookies and Tracking Technologies

jitabet ace uses cookies to keep the website functioning properly and to improve user experience. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are required for the core functionality of the website. They are used to maintain login sessions, carry out security checks, and remember your preferences. These cookies cannot be disabled because the service will not work without them.

4.2 Analytical Cookies

These cookies help us understand how users are using the platform. They let us see which pages are visited most or where issues arise, making it possible to improve the service. Disabling these cookies will not significantly affect functionality.

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling certain cookies may make it harder to use specific features of the platform.

5. Sharing Information with Third Parties

jitabet ace does not sell your personal information for commercial purposes or transfer it to unauthorised third parties. However, sharing information may be necessary in certain situations:

5.1 Payment Processors

Information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment provider. This information is used only for the specific transaction and is not used for any other purpose.

5.2 Technology and Service Partners

Technical partners who help operate our platform — such as server providers, security specialists, and game studios — may have limited access to certain information. All of them are bound by strict confidentiality agreements.

5.3 Legal Obligations

If information must be disclosed due to a court order, a lawful request from law enforcement, or another legal obligation, we will disclose only the minimum necessary information and will notify you in advance where possible.

6. Data Storage and Security

jitabet ace has put in place industry-standard technical and administrative measures to protect your information. Our servers are secured with SSL encryption and data security is reviewed regularly.

SSL/TLS Encryption: All data exchanged between your browser and our servers travels through encrypted channels.
Password Hashing: Your password is never stored directly — it is transformed using an advanced hashing algorithm.
Access Controls: Only authorised staff can access specific information needed for their designated responsibilities.
Regular Security Audits: Our systems undergo regular security testing and any vulnerabilities are resolved promptly.
Data Retention Period: Even after an account is closed, certain information may be retained for a set period as required by law, after which it is securely deleted.

However, no method on the internet is 100% secure. We are committed to providing the highest level of protection, but we cannot guarantee complete data security. Keep your account password confidential and contact us via live chat immediately if you notice anything suspicious.

7. Your Rights and Choices

As a jitabet ace user, you have the following rights regarding your own information. Contact our support team to exercise any of these rights.

Right to Access Your Information

You can find out at any time what information we hold about you. A copy of this information can be requested through your account settings or via the support team.

Right to Correct Your Information

If any of your information is incorrect or outdated, you can request a correction. We will update it as quickly as possible.

Right to Opt Out of Promotional Communications

You can choose to stop receiving promotional messages and offers. This can be done through your account settings or via the support team.

Right to Close Your Account

You can request to close your account at any time. After closure, your remaining information will be deleted once applicable legal requirements have been met.

8. Responsible Gaming and Use of Information

jitabet ace places the highest importance on responsible gaming. By analysing your playing patterns, we may reach out to offer support where needed. This analysis is not against you — it is for your benefit.

Our Responsible Gaming section explains in detail how you can set your own gaming limits and get help if needed. This service is completely confidential and your information will be used solely for this purpose.

Please note that all jitabet ace services are for persons aged 21 and above only. Age is verified at the time of registration and this information is stored securely.

9. Protection of Minors

jitabet ace's services are strictly for users aged 21 or above. We do not knowingly collect any information from minors. This is ensured through an age verification process at the time of registration.

If a parent or guardian discovers that their minor child or dependent has created an account, please notify our support team immediately. We will close that account right away and delete the associated information.

10. External Sites and Third Parties

The jitabet ace platform may sometimes have connections to third-party payment services or game providers. These external services have their own privacy policies and operate independently.

We are not responsible for the privacy practices of third parties. When you use any third-party service, you are advised to read that service's privacy policy separately.

11. Contact and Complaints

If you have any questions about this privacy policy, want to request access to or correction of your information, or have any concerns, please get in touch with us.

For general questions, you can visit our FAQ section, where answers to the most frequently asked questions are provided. For more specific assistance, you can speak directly with our team via 24/7 live chat — support is available in both Bengali and English.

Contact by Email

For privacy-related requests or complaints, please email us at:

We will review all requests as quickly as possible. For urgent matters, please use the 24/7 live chat.

12. Policy Updates and Effective Date

jitabet ace reserves the right to change this privacy policy at any time. Changes will take effect from the time they are published on the website. For significant changes, registered users will be notified by email or via a platform notification.

Continued use of the platform after changes are made will be considered acceptance of the new policy. If you do not agree with the changes, you may request to close your account.

To learn more about us and read about our values and commitments, visit the About Us page.

Disclaimer: This policy may be subject to changes required under applicable laws of Bangladesh. In the event of a dispute, the laws of Bangladesh shall apply and the matter shall be resolved in a court of competent jurisdiction.